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Moddershall Oaks allergens policy

DISCLAIMER

Our allergens guide

This information identifies the 14 major allergens outlined by the Food Standards Agency which can be found in the food and drink we serve.

 

We are proud to produce food in our kitchens every day. However, as we use many ingredients and shared equipment/utensils across multiple menu items, including those containing allergens, cross-contamination is managed but cannot be eliminated to an allergen-free level. We therefore cannot guarantee any of our food is suitable for those with allergies due to the high risk of cross-contamination.

Whilst our staff are trained to support allergen-related queries, they will always refer to our most up-to-date allergen matrix for accurate information. We take reasonable steps to keep ingredients separate, but we cannot guarantee any item is allergen free, even after ingredients have been removed on request. There is a possibility that trace allergens may be found in any item.

Ingredients containing allergens that are deep-fried in our kitchens may be cooked in the same fryers as ingredients that do not contain allergens. This creates a risk of cross-contact which is clearly communicated to customers at the point of order.

While the ingredient information is based on standard dish formulations, variations may occur. Our allergen matrix is available upon request or can be accessed on the website (https://moddershalloaks.com/allergen-information/) or via QR codes printed on our menus. Please check this guide and the ingredient matrix regularly, as our dishes and suppliers do change from time to time.

Customers with specific dietary needs must inform staff of their requirements before ordering, to help us minimise the risk of cross-contamination. Even if you have dined with us previously, ingredients and specifications can change at any time. When this happens, our allergen information is updated and staff are notified accordingly.

Any drinks or packaged products not outlined in this guide may require customers to check the packaging information of each product. Please ask a staff member should you need to see the packaging.

Many of the ingredients we use are produced in factories which handle additional allergens. These manufacturers have controls in place and are subject to frequent audits, yet customers should be aware that small risks of cross-contamination may still be present.

For those with airborne allergies, please note that we take reasonable steps to reduce airborne allergen exposure, but cannot guarantee an allergen-free environment.

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Information correct at time of print, July 2025. All allergen information is subject to change without notice.

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