Moddershall Oaks spa 

What time should I arrive at Moddershall Oaks? 
We ask all guests to adhere to your allocated arrival and departure time which is outlined on your booking confirmation.

I’ve booked in for a spa treatment only. When should I arrive? 
Arrive 10/15 minutes prior to your spa treatment to complete your medical form. The spa is not included when you visit for a treatment-only booking.

What do I need to bring with me on the day? 
We provide you with towels & roves during your stay with us. We have flip flops available to purchase at reception, or feel free to bring your own. Upon check-in, you are required to provide a pre-authorisation of a credit or debit card. For security, the card will need to be presented and the pin entered. Kindly note, contactless payments are not accepted as a pre-authorisation.

Can I still come if I’m pregnant?
Of course you can, although you will have to avoid the hydrotherapy pool, sauna, steam room and certain treatments. At Moddershall Oaks, we have spa treatments specially designed for pregnant ladies – please ensure that you tell us if you are, or suspect you may be pregnant.

What if I have a physical ailment, disability or allergy?
Just let us know – when you book if you can – and we will customise your spa treatments accordingly.

What’s the dress code?
Casual. You are here to relax and you will find many people make the most of that opportunity by wearing robes or gym wear around Moddershall, even at breakfast and lunch. If you have an evening meal included, you will need to change into smart/casual clothing. 

Is there an age restriction?
Yes, at Moddershall Oaks we want adults to be able to relax away from all responsibilities. That’s why we have a minimum age of 14 years in place. Anyone aged 14-17 must be accompanied by an adult. The minimum age for spa treatments is 16 years and above.

How do I get to Moddershall Oaks by car? 
Please use the following postcode in your SatNav – ST15 8WF

What is the nearest railway station?
Stone, Stoke-on-Trent or Stafford train station.

Requesting a date change

•  Any date change requests must be made by the lead booker.
• A date change can be requested at any time up, to 72 hours prior to arrival. 
• Date changes requested within 72 hours or arrival will be refused. 
• Where a a date change or alteration is made to a booking, an administration fee will be charged, calculated at 10% of the value of the package(s) being moved. 
• Terms & Conditions of a booking that has been altered and/or date changes remain subject to the cancellation teams in place for the original booking. If a booking is postponed and subsequently cancelled, cancellation charges apply based on the date of the original booking.
• A booking can be postponed up to a maximum of two times from the original booking date. A booking cannot be moved beyond 6 months from the original booking date. 

Cancelling your booking

• Any cancellation requests  must be made in writing.
• The Company will apply the following charges per person for cancellations/amendments:
  • Cancellation within 7 days of arrival date: 100% of booking value
  • Cancellation between 8 and 13 days of arrival date: 50% of booking value 
  • Cancellation between 14 and 41 days of arrival date: 25% of booking value 
  • Cancellation 42+ days before arrival date: 10% of booking value 
  • Cancellation of additional spa treatments within 72 hours: Full cost of spa treatment/s.
  • On the day cancellations and non arrivals for any bookings will be non-refundable or transferable. However, a name change for any guest can be done at any point by the lead booker. 
• The Company will require a pre-authorisation of a credit or debit card on arrival, this will need to be a physical card and entry of your pin number will be required. Contactless payments are not accepted as a pre-authorisation.
• An optional service charge of 2.5% will be applied to the final accounts of our spa packages.
• We reserve the right at all times to cancel any reservation without notice or reason.

Treatments (general)

• We cannot guarantee that all treatments will be available at all times & treatment durations are provided as a guide only.
  • It is the individual’s responsibility to ensure the treatment is suitable for them.
  • No refund is available for treatments that are missed or shortened as a result of late arrival by the guest.
  • We reserve the right at all times to cancel any reservation without notice or reason.

Woodland pods 

Medical

• Guests are advised to consult with their doctor about the need to avoid any treatments or facilities.
• It is important that you disclose any medical/mobility condition at the time of booking, please do get back in touch with the reservations team if there is any change to any medical/mobility condition. 
• Certain medical conditions may preclude you from spa treatments or facilities available.
• Refunds will not be given if you fail to reveal a condition relating to the above.

Moddershall Oaks Gift Vouchers

• Moddershall Oaks’ policy is that vouchers are valid for 12 months from date of purchase unless otherwise stated. The expiry date is published on the voucher.
• Gift vouchers must be booked and experience redeemed before the voucher expiry date.
• Gift vouchers are non-refundable and cannot be exchanged for cash.
• Cash change for unused voucher amounts will not be given however if there is a remaining balance on your voucher, you can retain the voucher number and redeem the amount at a later date, providing the voucher is still in date.
• If you are unable to use your voucher before the expiry date, please contact us before the voucher expires to discuss a possible extension. 
• We may charge a small fee to extend vouchers in extenuating circumstances, to cover any increased operational costs over the additional validity period.
• To ensure we do not breach VAT deferral rules, a gift voucher cannot be used to purchase other gift vouchers.
• The voucher number and expiry date are required when making a booking with our reservations team.
• Please ensure you present your redeemable voucher on arrival. If you forget your voucher, or your voucher is not valid, then we will require full payment via an alternative payment method, in order to continue your visit.
• Please contact us to check availability as soon as you are able, as all voucher redemptions are subject to availability.

MADE Fitness Classes – Relating to Spa Guests

• Guests are advised to consult with their doctor about the need to avoid any facilities or classes. It is important at time of booking to disclose any medical/ mobility conditions.
• Guests are required to complete a Physical Activity Readiness Questionnaire before using the Gym or attending a class.
• Payment is forfeited for those guests who do not give 12 hours’ notice to cancel pre-booked classes.
• No refund for classes will be given for early departure unless caused by company negligence.
• We reserve the right at all times to cancel any reservation without notice or reason.
• Please arrive 15 minutes before your class to make full payment.
• If you fail to turn up for a class the company reserves the right to take payment from the credit card imprint taken on arrival.

Group bookings

• Due to the intimate nature of Moddershall Oaks Country Spa retreat, we operate a group booking policy. Under this policy, we are unable to accept groups larger than 8 guests for spa days, evenings and breaks.
• Any guests found to be congregating as a group larger than 8 guests may be asked to separate or leave on the day, with no refund given.
• Out of respect for the peace and privacy of our guests, we would ask groups to demonstrate appropriate behaviour such as maintaining reasonable noise levels.

Important Information

• Any mechanical or electrical breakdowns on the property are usually beyond our control.
• No refunds will be given unless any such breakdown is due to the negligence of the Company.
• Any damages, spillages or breakages caused maybe subject to a charge.
• No responsibility can be accepted by the Company for the safety of money or valuables.
• The Company is not liable for valuables unless it is solely due to negligence of the Company.
• The Company cannot accommodate children under the age of 14 apart within the spa facilities
• All guests aged under 16 must be accompanied by an adult at all times. Spa treatments are only allowed for guests over the age of 16 years.
• We do not allow guests to bring pets (except guide dogs).
• Smoking is not permitted in any of the buildings, designated external spaces are provided.
• No alcohol is to be brought onto the premises – we reserve the right to confiscate alcohol found and return it on departure.
• We will use your contact information for our own marketing purposes only if consent is given to do so. We will never share with third parties and you are able to unsubscribe at any time.
• We operate a zero-tolerance policy in terms of verbal abuse, hostility, aggression and/ or disrespectful behaviour towards our staff or other guests. We reserve the right to cease service to individuals or groups who display such behaviour, and where necessary will ask them to leave. Please note: in these circumstances no compensation will be entertained or given.
• Please note, if you have booked through a third party, your T&Cs may vary. Please refer to the T&Cs on your original booking confirmation. Any queries, please call 01782 399000. 

User-generated content policy

Full details of our user-generated content policy can be found here