See our latest Covid announcements and updates here –  Covid-19 Policy

Covid FAQ’s

  • I am booked in during the lockdown period, what will happen to my booking?
    (For treatment, day, evening, and overnight spa breaks)

    Our sales team are currently in the process of contacting all bookings affected by the closure due to the Government’s announcement. Please rest assured your booking is secure and we will uphold your reservation for a future date. This will be done free of charge.
  • Are you offering refunds? No refunds are being offered at this stage. We will be working with all guests to move their affected bookings to a future date so that they can come and enjoy the spa.
  • Will my booking be honoured when you reopen?
    Yes, when we reopen you can rearrange your booking, rest assured your booking will be the exact same.
  • I have a voucher; will this be extended?
    We will look to extend vouchers once back in the business. Don’t worry if your voucher is due to expire whilst we are in lockdown – we will be able to assist once we are back. 
  • Will the phone lines and offices be open during the closure period?
    All forms of contact (Phone lines, email, and social media) will not be monitored throughout the lockdown period. Please refrain from contacting us during the closure where possible and we will ensure all guests are aware when the team are back in the business.
  • When will you reopen?
    As soon as we have a reopening date, we will be sure to post this on our website and social media channels. We will also send out a newsletter, if you haven’t done so already, please subscribe here: https://www.moddershalloaks.com/

FAQ

Arriving in a strange place can seem a bit daunting – how will I find my way around?

Don’t worry you’ll be met by friendly staff and given a guided tour when you arrive and remember, while you are here we are always on hand to help. Never be too shy to ask questions.

I’ve booked in for a massage, when I arrive how should I prepare?

Arrive as early as you can in order to relax prior to your spa treatment.

What if I feel nervous and tense during my first time with a therapist?

Let go. It may seem strange at first but just let go of your mind and body – let the therapist do what he or she does best.

Can I still come if I’m pregnant?

Of course you can, although you will have to avoid hydrotherapy, sauna and steam rooms and certain treatments. At Moddershall Oaks we have special fitness programmes and spa treatments for pregnant ladies – please make sure you tell us if you are or suspect you are pregnant.

What if I have a physical ailment, disability or allergy?

Just let us know – when you book if you can, and we will customise your spa treatments accordingly.

What is the dress code?

Very casual. You are here to relax and you will find many people make the most of that opportunity by wearing robes or gym wear around Moddershall, even at breakfast and lunch. For evening dinner you may want to change into something a bit less casual. At Moddershall Oaks the choice is yours – absolutely.

Do men go to Moddershall?

Yes. There are many men who want to relax, unwind and develop a healthier lifestyle, whether on their own or as part of a couple. We cater for men as well as women and even have treatments geared specifically for them. There are also great fitness and leisure opportunities at Moddershall Oaks from our up-to-the-minute gym to the tennis court in our superb grounds.

Is there an age restriction?

Yes, at Moddershall we want adults to be able to relax away from all responsibilities. That’s why we have a minimum age of 16 years in place.

How do I get to Moddershall by car?

Full directions can be found in our Contact Us section.

What if this is my first time at a spa?

Moddershall Oaks is the ideal location for your first spa experience. All our people are warm, welcoming and helpful. We will put you at ease as soon as you step into Moddershall – making your first impression a positive and relaxing one. Thereafter, we will be on hand at all times to guide and help you. In short, from the minute you arrive to when you leave you will be treated like a VIP.

What is the nearest railway station?

Stoke-on-Trent or Stafford train station. From the station, you can reach us by taxi, please ask our reservations team for recommended local taxi contact numbers.

Covid Event FAQ’s

What happens if the Christmas Event I’m attending gets cancelled due to Covid19?


If we are unable to host the event due to Covid19 your deposit will be transferred onto a Moddershall Oaks Monetary Voucher. (12 month expiry)
If you have paid the balance for your tickets this will be refunded to you.

What happens if the Christmas event is going ahead but I can’t attend due to restrictions where I live or because I have to isolate?

If you cancel more than 48 hrs in advance of the event then the same applies. The deposit is transferable onto a voucher and the balance (if already paid) is refundable.


However if you cancel with less than 48 hrs until the event then the full amount paid will be transferable to a Moddershall Oaks Monetary Voucher. (12 month expiry).

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    We'll be first in line for one of our brand new treatments when we can re-open 💆🏻⁠
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If you haven't heard, we've got a brand new treatment menu that we've expertly created with our partners. ⁠
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Including all new experiences to help body and mind totally relax. Find out more information over on our website, link in bio
    Roaring fires, comfy sofas, luxury hot chocolates... just a few reasons why we'd love to be snuggling up in our sleep lounge right about now 😴🔥
    Our resident fish enjoying themselves in our beautiful lake 🐟⁠
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Placed into the lake back when The Hollands first bought Moddershall Oaks, these beauties have been here for over 20 years soaking up spa life, the lucky devils! ⁠
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Be sure to pay them a visit when you're next with us, they're not camera shy!
    Our wellness brand @welcometomade is the perfect place to start your focus for 2021. ⁠
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Join our On Demand subscription for instant access to yoga, meditation, workouts, nutrition, breathing techniques, hiit and more.⁠
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Now with a FREE 2 week trial - head over to our website, link in bio to find out more!⁠
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    King sized beds, underfloor heating, private hot tub, balcony with countryside views, rainfall showers and luxury toiletries are just some of the reasons we'd love to be enjoying a staycation in our boutique suites right now!! ⁠
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Remember to have a look at our room upgrades too for some extra sparkle for your stay ✨
    Who's got a countryside walk planned today? ⁠👣⁠
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We're so thankful to be surrounded by amazing walks, woodland and fresh air. We can't wait to be back to take advantage of it! ⁠
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If you've got a trip planned with us this year, be sure to ask us some of our favourite woodland trails and get your steps in whilst still enjoying your spa day.
    Book yourself a virtual viewing appointment with our team and see our beautiful grounds! ⁠
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Dates currently available:⁠
Wednesday 6th⁠
Saturday 9th⁠
⁠
Get in touch now to discuss more details!⁠
💌 emma@moddershalloaks.com⁠
🖥️ link in bio
    The best part of 2021 is that something very exciting is coming to Moddershall Oaks... it's been months in the planning and we can't wait to share with you what it is... ⁠
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Can you guess what it is?
    We can't wait to be dipping our toes back into our heated, outdoor vitality pool!
    From blossoming spring nuptials, summer lakeside ceremonies and magical winter weddings – no matter what the season or the theme, we promise to place the highest importance on all aspects of your wedding day, no detail too small.⁠
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Book yourself a virtual viewing appointment with our team and see our beautiful grounds! ⁠
⁠
Dates currently available:⁠
Sunday 3rd⁠
Wednesday 6th⁠
Saturday 9th⁠
⁠
Get in touch now to discuss more details!⁠
💌 emma@moddershalloaks.com⁠
🖥️ link in bio
    How are you spending your 1st day of 2021? Hands up who else is having a duvet day?! ⁠
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Wishing we could be cuddled up in our sleep lounge next to the fire with a luxury hot chocolate in hand 🔥☕
    We'd like to thank everyone for their support, patience, kindness and positivity we've received this year!⁠
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Here's to 2021 getting back to a bit more normality, so that we can welcome you back to Moddershall Oaks in style 🥂⁠
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In the meantime, stay safe and we'll see you soon ✨