Close
Skip to content

See our latest Covid announcements and updates here –  Covid-19 Policy

Terms & Conditions

Quick Links

We recommend that you read the Terms and Conditions in full to ensure you are fully informed. However, if you only want to access a particular section, then you can click on the relevant link below to jump to that section.

Spa Days, Evenings & Breaks 

The Blush Lounge

Treatments (Unrelated)

Treatments (General)

Medical

Moddershall Oaks Gift Vouchers

Important Information

Code of Conduct

Spa Days, Evenings & Breaks: Details, Payment & Cancellation
  • Treatment times are scheduled on arrival. You will receive an itinerary upon arrival which will state your treatment and restaurant times. If you have made any treatment requests, we will endeavour to meet these but unfortunately, we cannot always guarantee these will be met.
  • Package food allowances can only be redeemed in the restaurant. Allowances are non refundable & non transferable between guests or dates and cannot be redeemed against any other goods or services.
  • An optional service charge of 2.5% will be applied to the final accounts of our spa packages.
  • Full payment is required at time of booking.
  • Any cancellation requests  must be made in writing.
  • A charge of £25 per person per hour will be charged if you do not check out at your allocated time.
  • All bookings made during the current Covid climate will be subject to our standard terms and conditions as shown below:
  • The Company will apply the following charges per person for cancellations/amendments:
    • Cancellation within 7 days of arrival date: Full payment.
    • Cancellation between 7 and 14 days of arrival date: 50% payment.
    • Cancellation more than 14 days before arrival date: £25 per person.
    • Alterations to bookings (must give 48 hours’ notice): £10 administration fee per person.
    • Cancellation of additional spa treatments within 48 hours: Full cost of spa treatment/s.
    • Non arrivals for any bookings will be non-refundable or transferable. 
  • No refund will be given for late check in or early departure unless caused by Company negligence.
  • The Company will require a pre-authorisation of a credit or debit card on arrival, this will need to be a physical card and entry of your pin number will be required. Contactless payments are not accepted as a pre-authorisation.
  • We reserve the right at all times to cancel any reservation without notice or reason.
The Blush Lounge Packages: Details, Payment & Cancellation
  • A 50% deposit per person is required at time of booking, with the balance due 30 days before arrival.
  • All cancellations for The Blush Lounge private hire packages must be made in writing.
  • All bookings made during the current Covid climate will be subject to our standard terms and conditions as shown below:
  • The Company will apply the following terms for cancellations/amendments:
    • Cancellation within 14 days of arrival date: No refund or date change available.
    • Cancellation between 14 and 30 days of arrival date: Free date change only (no refund).
    • Cancellation more than 30 days before arrival date: Full refund.
    • Additional alterations to snug bookings (must give 48 hours’ notice): £10 administration fee per person.
  • No refund will be given for early departure unless caused by Company negligence.
  • The Company will require a  pre-authorisation of a credit or debit card on arrival, this will need to be a physical card and entry of your pin number will be required. Contactless payments are not accepted as a pre-authorisation.
  • We reserve the right at all times to cancel any reservation without notice or reason.
Treatments (not relating to a day or stay package)
  • If you wish to cancel your appointment, we require a £10 admin fee and a minimum of 48 hours notice.
  • Less than 48 hours notice to cancel would result in full payment for the treatment being forfeited.
Treatments (general)
  • We cannot guarantee that all treatments will be available at all times & treatment durations are provided as a guide only.
    • It is the individual’s responsibility to ensure the treatment is suitable for them.
    • No refund is available for treatments that are missed or shortened as a result of late arrival by the guest.
    • We reserve the right at all times to cancel any reservation without notice or reason.
Medical
  • Guests are advised to consult with their doctor about the need to avoid any treatments or facilities.
  • It is important that you disclose any medical/mobility condition at the time of booking.
  • Certain medical conditions may preclude you from spa treatments or facilities available.
  • Refunds will not be given if you fail to reveal a condition relating to the above.
Moddershall Oaks Gift Vouchers
  • Moddershall Oaks’ policy is that vouchers are valid for 12 months from date of purchase unless otherwise stated. The expiry date is published on the voucher.
  • Gift vouchers are non-refundable and cannot be exchanged for cash.
  • Cash change for unused voucher amounts will not be given however if there is a remaining balance on your voucher, you can retain the voucher number and redeem the amount at a later date, providing the voucher is still in date.
  • If you are unable to use your voucher before the expiry date, please contact us before the voucher expires to discuss a possible extension.
  • We may charge a small fee to extend vouchers in extenuating circumstances, to cover any increased operational costs over the additional validity period.
  • To ensure we do not breach VAT deferral rules, a gift voucher cannot be used to purchase other gift vouchers.
  • The voucher number and expiry date are required when making a booking with our reservations team.
  • Please ensure you present your redeemable voucher on arrival. If you forget your voucher, or your voucher is not valid, then we will require full payment via an alternative payment method, in order to continue your visit.
  • Please contact us to check availability as soon as you are able, as all voucher redemptions are subject to availability.
MADE Fitness Classes – Relating to Spa Guests
  • Guests are advised to consult with their doctor about the need to avoid any facilities or classes. It is important at time of booking to disclose any medical/ mobility conditions.
  • Guests are required to complete a Physical Activity Readiness Questionnaire before using the Gym or attending a class.
  • Payment is forfeited for those guests who do not give 12 hours’ notice to cancel pre-booked classes.
  • No refund for classes will be given for early departure unless caused by company negligence.
  • We reserve the right at all times to cancel any reservation without notice or reason.
  • Please arrive 15 minutes before your class to make full payment.
  • If you fail to turn up for a class the company reserves the right to take payment from the credit card imprint taken on arrival.
Important Information
  • Any mechanical or electrical breakdowns on the property are usually beyond our control.
  • No refunds will be given unless any such breakdown is due to the negligence of the Company.
  • Any damages or spillages caused maybe subject to a charge. 
  • No responsibility can be accepted by the Company for the safety of money or valuables.
  • The Company is not liable for valuables unless it is solely due to negligence of the Company.
  • The Company  cannot accommodate children under the age of 14 apart from in ‘Blush Lounge’
  • All guests aged under 16 must be accompanied by an adult at all times. Spa treatments are only allowed for guests over the age of 16 years. 
  • We do not allow guests to bring pets (except guide dogs).
  • Smoking is not permitted in any of the buildings, designated external spaces are provided.
  • No alcohol is to be brought onto the premises – we reserve the right to confiscate alcohol found and return it on departure.
  • We will use your contact information for our own marketing purposes only if consent is given to do so. We will never share with third parties and you are able to unsubscribe at any time.

    *NEW* FIRST FLOOR BALCONY DINING

    Opens Summer 2021

    Sign up to our newsletter

    Join us and receive our latest offers and news




      Surrounded by stunning views, why not take in the countryside surroundings with a stroll around our private lake when you are here, then pop into the newly refurbished lakeside restaurant for a treat when you’re done @theoakhouse.mo
      NEW Moddershall mornings in June🌀⁠ ⁠ Join us for a morning of relaxation and begin the day in the best way possible.⁠ ⁠ + Arrive from 7.30am ⁠ + Full use of the indoor and outdoor spa ⁠ + Your choice of tea or coffee⁠ + Check out 11am⁠ ⁠ Call 01782 399000 to book 📞
      Leave the phone at the door, lie down annnnd relax ✨⁠ ⁠ With sleep having a fundamental impact on general wellbeing and mental health, our Sleep Lounge is a dedicated wellbeing zone for guests.⁠ ⁠ 🧡 Comfortable spa loungers carefully designed with a curved shape which offer guests a gentle and relaxing position sculped to the curvature of the spine.⁠ ⁠ 🧡 Positioned in the centre of the room, guests can seek comfort by the warmth of the fireside to create a homely feeling.⁠ ⁠ 🧡 As the subtle aromas of the fireside mix with the luxurious reed diffuser, guests can breathe in the calming scents as the stresses of daily life leave the body.
      Sunny spa days make us so happy 🌀🥂😊⁠ ⁠ Refresh and recharge this summer with our limited edition "Complexion Perfection" Spa Day or stay over with a luxury Spa Break!⁠ ⁠ Enjoy a little self-indulgence from £125pp:⁠ ⁠ + Full use of the spa facilities⁠ + 2 course lunch in our new restaurant⁠ + 20 minute Demi Glass facial⁠ ⁠ View more information online. Link in bio 📱
      Sunday lunch menus NEW for 2021.⁠ ⁠ Join us for a delicious Sunday lunch, and relax with the family as you take in the views of our beautiful private lake and surrounding grounds at our brand new and fully refurbished on-site restaurant @theoakhouse.mo⁠ ⁠ Children's menu now available.⁠ ⁠ View our menus or book online 📱
      Customer Review...⁠ ⁠ "Spa is brilliant, so are the treatments. Love the relaxation room! Unusually, the lunch included in the spa day is also really, really good. Does it get any better than being in an outside [vitality pool] with drinks service and a cold beer? I doubt it!"⁠ ⁠ - R Nelson⁠ ⁠ Thank you for your kind words - we hope to see you again soon!
      Friday vibes in our poolside deli area 🥂⁠ ⁠ What did you miss most when we were closed?⁠ ⁠ The outdoor pool, Kelo sauna, sleep lounge, restaurant food or our lovely team?
      YOU ASKED...WE LISTENED⁠ ⁠ Introducing ✨Moddershall Mornings✨ ⁠ ⁠ Begin the day in the perfect way, with our brand NEW limited edition package, available throughout the month of June only ☀️⁠ ⁠ Arrive from 7.30am and enjoy full use of the indoor & outdoor spa facilities for the morning, plus your choice of tea or coffee. ⁠ Departure at 11am ⁠ Available for just £50pp (+£10 supplement for Friday-Sunday), subject to availability ⁠ ⁠ Book by phone - 01782 399000 📲⁠ ⁠ We hope to see you soon! 😊🌅
      Cheers to the start of Summer 🥂✨☀️⁠ ⁠ We have a few exclusive limited edition spa days and spa evening offers on at the minute with limited availability from £60pp 🌀⁠ ⁠ Take a look online or call our team 01782 399000⁠ ⁠ ⁠ Thanks for the tag 📸 @liam_bilson5
      Watch the sun go down...🌀🥂⁠ ⁠ *LIMITED EDITION SUNSET SPA EVENING PACKAGE*⁠ From £60pp⁠ ⁠ Join us for an evening of relaxation with full use of the indoor and outdoor spa from 5.30pm.⁠ ⁠ Enjoy a refreshing gin cocktail pitcher and a bowl of nachos to share with your party whilst enjoying the peaceful countryside surroundings as the sun goes down.⁠ ⁠ Available exclusively for visits between 17th May – 31st August 2021! We hope to see you soon.⁠ ⁠ Book online 📱 Link in bio.
      YOGA AND SPA DAY RETREATS 🙌⁠ ⁠ Now is the time to focus on wellbeing and make time for yourself. ⁠ ⁠ Set in 72 acres of peaceful, private countryside, Moddershall Oaks Country Spa Retreat provides a stunning backdrop to a full day of mindfulness and me-time. 🌳⁠ ⁠ Our limited edition package includes yoga and meditation at our onsite wellness centre @welcometomade, lunch, followed by access to our spa facilities and a 20 minute neck, back and shoulder massage. 💆⁠ ⁠ Range of dates available between July - November ⁠ ⁠ Find out more at www.moddershalloaks.com/spa/limited-edition⁠ ⁠ Call our reservations team to book your place - 01782 399000 📞⁠ ⁠
      Here at Moddershall Oaks Country Spa Retreat, we have a range of luxurious seasonal limited edition spa packages that will leave you feeling relaxed and revitalised.⁠ ⁠ COMPLEXION PERFECTION SPA DAY ⁠ FROM £125 PER PERSON⁠ ⁠ Refresh and recharge this summer!⁠ ⁠ 🌀 Full use of the spa facilities⁠ 🌀 2-courses in new restaurant @theoakhouse.mo⁠ 🌀 20 minute Demi Glass facial