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Terms & Conditions

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We recommend that you read the Terms and Conditions in full to ensure you are fully informed. However, if you only want to access a particular section, then you can click on the relevant link below to jump to that section.

Spa Days

The Blush Lounge

Treatments (Unrelated)

Treatments (General)

Medical

Moddershall Oaks Gift Vouchers

Important Information

Code of Conduct

Spa Days & Spa Breaks: Details, Payment & Cancellation
  • Treatment times are scheduled on arrival. Please book all treatments in advance to avoid disappointment.
  • Package food allowances can only be redeemed in the restaurant. Allowances are non refundable & non transferable between guests or dates and cannot be redeemed against any other goods or services.
  • Retail credits are only valid on the date of your visit, one credit can be used per transaction, credits  are non refundable and non transferable and they cannot be redeemed against any other goods or services.
  • An optional service charge of 2.5% will be applied to the final accounts of our spa packages.
  • Full payment is required at time of booking for Spa Days, Spa Breaks & Spa Treatments.
  • All cancellations for Spa Days & Breaks must be made in writing.
  • All bookings made during the current Covid climate will be subject to our standard terms and conditions as shown below:
  • The Company will apply the following charges per person for cancellations/amendments:
    • Cancellation within 7 days of arrival date: Full payment.
    • Cancellation between 7 and 14 days of arrival date: 50% payment.
    • Cancellation more than 14 days before arrival date: £25 per person.
    • Alterations to spa day bookings (must give 48 hours’ notice): £10 administration fee per person.
    • Cancellation of additional spa treatments within 48 hours: Full cost of spa treatment/s.
  • No refund will be given for early departure unless caused by Company negligence.
  • The Company will require a credit card imprint on arrival.
  • We reserve the right at all times to cancel any reservation without notice or reason.
The Blush Lounge Packages: Details, Payment & Cancellation
  • A 50% deposit per person is required at time of booking, with the balance due 30 days before arrival.
  • All cancellations for The Blush Lounge private hire packages must be made in writing.
  • All bookings made during the current Covid climate will be subject to our standard terms and conditions as shown below:
  • The Company will apply the following terms for cancellations/amendments:
    • Cancellation within 14 days of arrival date: No refund or date change available.
    • Cancellation between 14 and 30 days of arrival date: Free date change only (no refund).
    • Cancellation more than 30 days before arrival date: Full refund.
    • Additional alterations to snug bookings (must give 48 hours’ notice): £10 administration fee per person.
  • No refund will be given for early departure unless caused by Company negligence.
  • The Company will require a credit card imprint on arrival.
  • We reserve the right at all times to cancel any reservation without notice or reason.
Treatments (not relating to a day or stay package)
  • If you wish to cancel your appointment, we require a £10 admin fee and a minimum of 48 hours notice.
  • Less than 48 hours notice to cancel would result in full payment for the treatment being forfeited.
Treatments (general)
  • We cannot guarantee that all treatments will be available at all times & treatment durations are provided as a guide only.
    • It is the individual’s responsibility to ensure the treatment is suitable for them.
    • No refund is available for treatments that are missed or shortened as a result of late arrival by the guest.
Medical
  • Guests are advised to consult with their doctor about the need to avoid any treatments or facilities.
  • It is important that you disclose any medical/mobility condition at the time of booking.
  • Certain medical conditions may preclude you from spa treatments or facilities available.
  • Refunds will not be given if you fail to reveal a condition relating to the above.
Moddershall Oaks Gift Vouchers
  • Moddershall Oaks’ policy is that vouchers are valid for 12 months from date of purchase unless otherwise stated. The expiry date is published on the voucher.
  • Gift vouchers are non-refundable and cannot be exchanged for cash.
  • Cash change for unused voucher amounts will not be given however if there is a remaining balance on your voucher, you can retain the voucher number and redeem the amount at a later date, providing the voucher is still in date.
  • If you are unable to use your voucher before the expiry date, please contact us before the voucher expires to discuss a possible extension.
  • We may charge a small fee to extend vouchers in extenuating circumstances, to cover any increased operational costs over the additional validity period.
  • To ensure we do not breach VAT deferral rules, a gift voucher cannot be used to purchase other gift vouchers.
  • The voucher number and expiry date are required when making a booking with our reservations team.
  • Please ensure you present your redeemable voucher on arrival. If you forget your voucher, or your voucher is not valid, then we will require full payment via an alternative payment method, in order to continue your visit.
  • Please contact us to check availability as soon as you are able, as all voucher redemptions are subject to availability.
MADE Fitness Classes – Relating to Spa Guests
  • Guests are advised to consult with their doctor about the need to avoid any facilities or classes. It is important at time of booking to disclose any medical/ mobility conditions.
  • Guests are required to complete a Physical Activity Readiness Questionnaire before using the Gym or attending a class.
  • Payment is forfeited for those guests who do not give 12 hours’ notice to cancel pre-booked classes.
  • No refund for classes will be given for early departure unless caused by company negligence.
  • We reserve the right at all times to cancel any reservation without notice or reason.
  • Please arrive 15 minutes before your class to make full payment.
  • If you fail to turn up for a class the company reserves the right to take payment from the credit card imprint taken on arrival.
Important Information
  • Any mechanical or electrical breakdowns on the property are usually beyond our control.
  • No refunds will be given unless any such breakdown is due to the negligence of the Company.
  • No responsibility can be accepted by the Company for the safety of money or valuables.
  • The Company is not liable for valuables unless it is solely due to negligence of the Company.
  • The Company regrets that we cannot accommodate children under the age of 14 apart from in ‘The Snug’ whereby children 13 and over are permitted.
  • All guests aged under 16 must be accompanied by an adult at all times, including within treatment rooms.
  • We also do not allow guests to bring pets (except guide dogs).
  • Smoking is not permitted in any of the buildings, designated external spaces are provided.
  • No alcohol is to be brought onto the premises – we reserve the right to confiscate alcohol found and return it on departure.
  • We will use your contact information for our own marketing purposes. We will never share with third parties and you are able to unsubscribe at any time.
March 20% Off Deal
  • The offer is only available on bookings from Thursday 12th March 2020
  • Only available on Classic Packages
  • Not accepted on treatments, limited time deals, special packages or events

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    NEW ✨Fizz & Friends Spa Day✨ from only £95 per person where you will enjoy full use of the spa facilities, a 2 course lunch in our newly refurbished restaurant with a glass of Prosecco and relax with a 20 minute revitalising back polish and scrub treatment. (Limited Availability. Valid Monday - Friday from 17th May - 31st August 2021.) Price for 2: £230 (£115 per person) Price for 3: £315 (£105 per person) Price for 4: £380 (£95 per person) Why not stay over for £187.50 pp (Sunday-Thursday only, 17th May - 31st Aug 21) #moddershalloaks #moddershall #spa #spaday #spaevening #spa break #spabreaks #beauty #skincare #relax #wellness #massage #facial #luxury #hospitality #staffordshire #outdoorspa #outdoorpool #uktravel #ukspa #pamperday #pampertime #luxuryspa #staycation #ukstaycation
    Wishing you all a very Happy Easter from all at Moddershall Oaks! 🐣✨💕⁠ ⁠ We hope you're enjoying your day and can't wait to welcome you back for some much needed pampering, relaxing and spa-ing from Monday 17th May 2021!⁠ ⁠ We've missed you!⁠ ⁠
    All we'll say is tag your spa buddies, check their diaries and make sure you're in the know and signed up to receive our latest email newsletters... keep your eyes peeled! 🙌🏼💕⁠ ⁠ Subscribe on our homepage. Link in bio ⁠ ⁠ ⁠ ⁠
    Double tap if you need some Spa R&R in your life right now 🙋🏽 Especially in this sunshine in the outdoor pool! 🍾🍹⁠ ⁠ We hope you've all had a lovely Good Friday ☀️⁠ ⁠
    Our wellness centre @welcometomade is hosting a free 5 week yoga event on FB. They will be streaming a FREE yoga practice on Mondays at 7pm for 5 weeks, starting this Monday 22nd March. Each week has a different theme and we are hoping it will help people with anxiety and stress as things are slowly starting to change again and the lockdown starts to ease. You can click here to see the FB event where the class will be streamed, simply select 'GOING' and you will be in the group: https://fb.me/e/22AbpvjGU And if you wanted to sign up here, it means you will receive email reminders before the live stream as well as an email after each event with a link to replay the practice, in case you missed the live stream: https://mailchi.mp/b2a797941bfb/free-march-yoga-event We will put the links in the comments as well so it’s easy to copy and paste. Or you can click the link in our bio. Hope you can join us, from this Monday 🙏🏻
    Our reservations team are here all weekend if you need to get any last minute Mother’s Day vouchers 💙 Order online through our website for instant e-vouchers or call our team 01782 399000 and arrange to pick up from the spa. Monetary vouchers from £25, afternoon tea or treatment vouchers and spa day or overnight packages 💌 We are here until 5pm today and tomorrow to help. You can also email enquiries@moddershalloaks.com. Have a great weekend everyone ❤️
    We are really excited to announce we are reopening from Monday 17th May 2021 🎉🥂⁠ ⁠ You will be able to book a spa day or break online from tomorrow, or you can contact our reservations team 9am-5.30pm Monday-Friday on 01782 399000 or enquiries@moddershalloaks.com. Please bear with us as our team gets back to everyone in order after last night’s announcement… we can’t wait to get you all booked in!⁠ ⁠ We are getting in touch with everyone who has a reservation up to 16th May to rearrange your date. We will also make an announcement shortly on what will happen to gift vouchers and their expiry dates. Again please bear with us, we will be in touch very soon. Thank you so much for your patience. We are delighted to finally have a date to work towards and look forward to reopening on 17th May!⁠ ⁠ Best wishes and see you soon, everyone at Moddershall Oaks x
    Our private hot tub is one of our many boutique suite perks! ⁠ ⁠ Only available to our spa break guests - easily booked for your private slot upon arrival
    Book yourself a virtual viewing appointment with our team and see our beautiful grounds! ⁠ ⁠ Get in touch now to discuss more details!⁠ 💌 emma@moddershalloaks.com⁠ 🖥️ link in bio
    Our chefs are working hard behind the scenes to bring you a brand new menu for 2021 😍🍽️⁠ ⁠ Is there anything you'd like to see on the menu?
    We'll be first in line for one of our brand new treatments when we can re-open 💆🏻⁠ ⁠ If you haven't heard, we've got a brand new treatment menu that we've expertly created with our partners. ⁠ ⁠ Including all new experiences to help body and mind totally relax. Find out more information over on our website, link in bio