See our latest Covid announcements and updates here –  Covid-19 Policy

Terms & Conditions

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We recommend that you read the Terms and Conditions in full to ensure you are fully informed. However, if you only want to access a particular section, then you can click on the relevant link below to jump to that section.

Spa Days

The Blush Lounge

Treatments (Unrelated)

Treatments (General)

Medical

Moddershall Oaks Gift Vouchers

Important Information

Code of Conduct

Spa Days & Spa Breaks: Details, Payment & Cancellation
  • Treatment times are scheduled on arrival. Please book all treatments in advance to avoid disappointment.
  • Package food allowances can only be redeemed in the restaurant. Allowances are non refundable & non transferable between guests or dates and cannot be redeemed against any other goods or services.
  • Retail credits are only valid on the date of your visit, one credit can be used per transaction, credits  are non refundable and non transferable and they cannot be redeemed against any other goods or services.
  • An optional service charge of 2.5% will be applied to the final accounts of our spa packages.
  • Full payment is required at time of booking for Spa Days, Spa Breaks & Spa Treatments.
  • All cancellations for Spa Days & Breaks must be made in writing.
  • All bookings made during the current Covid climate will be subject to our standard terms and conditions as shown below:
  • The Company will apply the following charges per person for cancellations/amendments:
    • Cancellation within 7 days of arrival date: Full payment.
    • Cancellation between 7 and 14 days of arrival date: 50% payment.
    • Cancellation more than 14 days before arrival date: £25 per person.
    • Alterations to spa day bookings (must give 48 hours’ notice): £10 administration fee per person.
    • Cancellation of additional spa treatments within 48 hours: Full cost of spa treatment/s.
  • No refund will be given for early departure unless caused by Company negligence.
  • The Company will require a credit card imprint on arrival.
  • We reserve the right at all times to cancel any reservation without notice or reason.
The Blush Lounge Packages: Details, Payment & Cancellation
  • A 50% deposit per person is required at time of booking, with the balance due 30 days before arrival.
  • All cancellations for The Blush Lounge private hire packages must be made in writing.
  • All bookings made during the current Covid climate will be subject to our standard terms and conditions as shown below:
  • The Company will apply the following terms for cancellations/amendments:
    • Cancellation within 14 days of arrival date: No refund or date change available.
    • Cancellation between 14 and 30 days of arrival date: Free date change only (no refund).
    • Cancellation more than 30 days before arrival date: Full refund.
    • Additional alterations to snug bookings (must give 48 hours’ notice): £10 administration fee per person.
  • No refund will be given for early departure unless caused by Company negligence.
  • The Company will require a credit card imprint on arrival.
  • We reserve the right at all times to cancel any reservation without notice or reason.
Treatments (not relating to a day or stay package)
  • If you wish to cancel your appointment, we require a £10 admin fee and a minimum of 48 hours notice.
  • Less than 48 hours notice to cancel would result in full payment for the treatment being forfeited.
Treatments (general)
  • We cannot guarantee that all treatments will be available at all times & treatment durations are provided as a guide only.
    • It is the individual’s responsibility to ensure the treatment is suitable for them.
    • No refund is available for treatments that are missed or shortened as a result of late arrival by the guest.
Medical
  • Guests are advised to consult with their doctor about the need to avoid any treatments or facilities.
  • It is important that you disclose any medical/mobility condition at the time of booking.
  • Certain medical conditions may preclude you from spa treatments or facilities available.
  • Refunds will not be given if you fail to reveal a condition relating to the above.
Moddershall Oaks Gift Vouchers
  • Moddershall Oaks’ policy is that vouchers are valid for 12 months from date of purchase unless otherwise stated. The expiry date is published on the voucher.
  • Gift vouchers are non-refundable and cannot be exchanged for cash.
  • Cash change for unused voucher amounts will not be given however if there is a remaining balance on your voucher, you can retain the voucher number and redeem the amount at a later date, providing the voucher is still in date.
  • If you are unable to use your voucher before the expiry date, please contact us before the voucher expires to discuss a possible extension.
  • We may charge a small fee to extend vouchers in extenuating circumstances, to cover any increased operational costs over the additional validity period.
  • To ensure we do not breach VAT deferral rules, a gift voucher cannot be used to purchase other gift vouchers.
  • The voucher number and expiry date are required when making a booking with our reservations team.
  • Please ensure you present your redeemable voucher on arrival. If you forget your voucher, or your voucher is not valid, then we will require full payment via an alternative payment method, in order to continue your visit.
  • Please contact us to check availability as soon as you are able, as all voucher redemptions are subject to availability.
MADE Fitness Classes – Relating to Spa Guests
  • Guests are advised to consult with their doctor about the need to avoid any facilities or classes. It is important at time of booking to disclose any medical/ mobility conditions.
  • Guests are required to complete a Physical Activity Readiness Questionnaire before using the Gym or attending a class.
  • Payment is forfeited for those guests who do not give 12 hours’ notice to cancel pre-booked classes.
  • No refund for classes will be given for early departure unless caused by company negligence.
  • We reserve the right at all times to cancel any reservation without notice or reason.
  • Please arrive 15 minutes before your class to make full payment.
  • If you fail to turn up for a class the company reserves the right to take payment from the credit card imprint taken on arrival.
Important Information
  • Any mechanical or electrical breakdowns on the property are usually beyond our control.
  • No refunds will be given unless any such breakdown is due to the negligence of the Company.
  • No responsibility can be accepted by the Company for the safety of money or valuables.
  • The Company is not liable for valuables unless it is solely due to negligence of the Company.
  • The Company regrets that we cannot accommodate children under the age of 14 apart from in ‘The Snug’ whereby children 13 and over are permitted.
  • All guests aged under 16 must be accompanied by an adult at all times, including within treatment rooms.
  • We also do not allow guests to bring pets (except guide dogs).
  • Smoking is not permitted in any of the buildings, designated external spaces are provided.
  • No alcohol is to be brought onto the premises – we reserve the right to confiscate alcohol found and return it on departure.
  • We will use your contact information for our own marketing purposes. We will never share with third parties and you are able to unsubscribe at any time.
March 20% Off Deal
  • The offer is only available on bookings from Thursday 12th March 2020
  • Only available on Classic Packages
  • Not accepted on treatments, limited time deals, special packages or events

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    We'll be first in line for one of our brand new treatments when we can re-open 💆🏻⁠
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If you haven't heard, we've got a brand new treatment menu that we've expertly created with our partners. ⁠
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Including all new experiences to help body and mind totally relax. Find out more information over on our website, link in bio
    Roaring fires, comfy sofas, luxury hot chocolates... just a few reasons why we'd love to be snuggling up in our sleep lounge right about now 😴🔥
    Our resident fish enjoying themselves in our beautiful lake 🐟⁠
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Placed into the lake back when The Hollands first bought Moddershall Oaks, these beauties have been here for over 20 years soaking up spa life, the lucky devils! ⁠
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Be sure to pay them a visit when you're next with us, they're not camera shy!
    Our wellness brand @welcometomade is the perfect place to start your focus for 2021. ⁠
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Join our On Demand subscription for instant access to yoga, meditation, workouts, nutrition, breathing techniques, hiit and more.⁠
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Now with a FREE 2 week trial - head over to our website, link in bio to find out more!⁠
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    King sized beds, underfloor heating, private hot tub, balcony with countryside views, rainfall showers and luxury toiletries are just some of the reasons we'd love to be enjoying a staycation in our boutique suites right now!! ⁠
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Remember to have a look at our room upgrades too for some extra sparkle for your stay ✨
    Who's got a countryside walk planned today? ⁠👣⁠
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We're so thankful to be surrounded by amazing walks, woodland and fresh air. We can't wait to be back to take advantage of it! ⁠
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If you've got a trip planned with us this year, be sure to ask us some of our favourite woodland trails and get your steps in whilst still enjoying your spa day.
    Book yourself a virtual viewing appointment with our team and see our beautiful grounds! ⁠
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Dates currently available:⁠
Wednesday 6th⁠
Saturday 9th⁠
⁠
Get in touch now to discuss more details!⁠
💌 emma@moddershalloaks.com⁠
🖥️ link in bio
    The best part of 2021 is that something very exciting is coming to Moddershall Oaks... it's been months in the planning and we can't wait to share with you what it is... ⁠
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Can you guess what it is?
    We can't wait to be dipping our toes back into our heated, outdoor vitality pool!
    From blossoming spring nuptials, summer lakeside ceremonies and magical winter weddings – no matter what the season or the theme, we promise to place the highest importance on all aspects of your wedding day, no detail too small.⁠
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Book yourself a virtual viewing appointment with our team and see our beautiful grounds! ⁠
⁠
Dates currently available:⁠
Sunday 3rd⁠
Wednesday 6th⁠
Saturday 9th⁠
⁠
Get in touch now to discuss more details!⁠
💌 emma@moddershalloaks.com⁠
🖥️ link in bio
    How are you spending your 1st day of 2021? Hands up who else is having a duvet day?! ⁠
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Wishing we could be cuddled up in our sleep lounge next to the fire with a luxury hot chocolate in hand 🔥☕
    We'd like to thank everyone for their support, patience, kindness and positivity we've received this year!⁠
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Here's to 2021 getting back to a bit more normality, so that we can welcome you back to Moddershall Oaks in style 🥂⁠
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In the meantime, stay safe and we'll see you soon ✨