Wellness Centre Manager

Hours: 40 hours per week
Days: 5 days per week

ABOUT MADE

The concept of MADE is to ‘create a happier, healthier everyday life through discovery, encouragement & positivity’. Redefining healthy, we are an inspiring team of MADE ambassadors who encourage our customers to embrace healthier choices. Our wellness centre offers a boutique gym, wellbeing experiences, personal training, and a café, all designed to support our community in feeling their best.

ABOUT THE POSITION

The MADE Centre Manager is responsible for the overall operations, performance, and success of the wellness centre, ensuring an outstanding experience for both customers and staff. This role requires a hands-on leader who can effectively manage the team, drive business growth, and maintain the highest standards in service, safety, and customer engagement.

Key responsibilities include:

Team & Operations Management – Oversee all aspects of MADE, including staffing, scheduling, stock control, and health & safety. Lead the team across wellbeing, café, and events, ensuring high performance, accountability, and engagement.

Customer Experience & Community – Ensure every visitor receives a warm welcome and exceptional service. Build strong relationships with members and guests, creating a vibrant, inclusive, and community-focused environment.

Sales & Membership Growth – Drive membership sales, increase retention, and oversee all customer enquiries and sign-ups. Identify opportunities to grow revenue, improve member engagement, and expand MADE’s reach and impact.

Leadership & Team Development – Motivate, support, and develop the MADE team, creating a positive culture and leading by example. Ensure strong communication and smooth day-to-day operations across the department.

Marketing & Events – Work closely with the marketing team to promote MADE, contribute ideas and content for social media, and support the organisation of events, workshops, and corporate wellness initiatives.

Financial Oversight – Monitor sales, costs, and margins, ensuring the business meets targets while maintaining excellent service and operational standards.

Facilities & Standards – Ensure all areas of MADE, including the café, gym, and treatment spaces, are clean, well-maintained, and operating efficiently. Oversee risk assessments, security, and compliance procedures.

Previous experience in management, sales, or membership-based environments is essential. We are looking for a strong leader with excellent organisational and administrative skills, commercial awareness, and the ability to build strong relationships with members and guests. Experience within hospitality, wellness, leisure, or fitness industries would be beneficial. Fitness qualifications are welcomed but are not essential for the role.

BENEFITS & PERKS

We believe in rewarding our team and offering great incentives for those who bring passion and commitment to the role. Benefits include:

30 days annual leave, increasing with length of service (up to 33 days).
Life insurance & Smart Health, including virtual GP and mental health support.
Income protection insurance.
A share of the monthly service charge via Tronc.
Full complimentary MADE wellness membership, including gym access & fitness classes.
Full complimentary use of our spa facilities.
Discounts on food, drink, spa packages, treatments, event tickets & more.
Future growth & professional development opportunities.
Recognition awards.
Friends & family discounts.
Free onsite parking.