Wellness Centre Manager

Salary: £30,000 per annum
Hours: 40 hours per week
Days: 5 days per week, including weekends

ABOUT MADE

The concept of MADE is to ‘create a happier, healthier everyday life through discovery, encouragement & positivity’. Redefining healthy, we are an inspiring team of MADE ambassadors who encourage our customers to embrace healthier choices. Our wellness centre offers a boutique gym, fitness classes, personal training, and a café, all designed to support our community in feeling their best.

ABOUT THE POSITION

The MADE Centre Manager is responsible for the overall operations, performance, and success of the wellness centre, ensuring an outstanding experience for both customers and staff. This role requires a hands-on leader who can effectively manage the team, drive business growth, and maintain the highest standards in service, safety, and customer engagement.

Key responsibilities include:

Team & Operations Management – Oversee all aspects of MADE, including staffing, scheduling, stock control, and health & safety. Lead the team across fitness, wellbeing, retail, café, and events, ensuring high performance and engagement.
Customer Experience & Community – Ensure every visitor receives a warm welcome and excellent service. Build strong relationships with members and guests, creating a vibrant and inclusive wellness community.
Sales & Membership Growth – Drive membership sales, increase retention, and oversee all customer enquiries and sign-ups. Identify opportunities to expand MADE’s reach and impact.
Fitness & Class Leadership – As part of the role, you will be actively leading classes each week, ensuring high-quality delivery and engagement. You will also provide cover for staff absences/ holidays to maintain a seamless experience for members.
Marketing & Events – Work closely with the marketing team to promote MADE, contribute to social media content, and organise events, workshops, and corporate wellness initiatives.
Financial Oversight – Monitor sales, costs, and margins, ensuring the business meets its targets while maintaining excellent service and quality.
Facilities & Standards – Ensure all areas of MADE, including the café, gym, retail, and treatment spaces, are clean, well-maintained, and running efficiently. Oversee risk assessments, security, and compliance.

A recognised qualification in fitness is essential, as you will be involved in leading classes each week and providing cover when needed. Additional qualifications in areas such as cycle/spin, yoga, or Pilates would be beneficial.

BENEFITS & PERKS

We believe in rewarding our team and offering great incentives for those who bring passion and commitment to the role. Benefits include:

30 days annual leave, increasing with length of service (up to 33 days).
Life insurance & Smart Health, including virtual GP and mental health support.
Income protection insurance.
A share of the monthly service charge via Tronc.
Full complimentary MADE wellness membership, including gym access & fitness classes.
Full complimentary use of our spa facilities.
Discounts on food, drink, spa packages, treatments, event tickets & more.
Future growth & professional development opportunities.
Recognition awards.
Friends & family discounts.
Free onsite parking.