Spa Receptionist

With a flair for customer service and previous reception experience, ideally gained within a hotel, spa or leisure setting, you will become a valued member of our busy front of house team.

As one of the first points of contact for our guests, you will play an important role in ensuring they receive a warm welcome and an exceptional experience throughout their visit. Your responsibilities will include managing check-in and check-out processes, handling guest enquiries and completing administrative tasks with accuracy and attention to detail.

The role involves extensive use of booking and operational systems, requiring strong IT skills, excellent attention to detail and the ability to manage multiple tasks and priorities in a busy environment.

Importantly, this is not a traditional desk-based reception role. You will be actively involved throughout the spa, providing guest tours, attending to guest needs and ensuring our high standards of service are maintained.

We are ideally looking for someone who already holds a massage qualification, although this is not essential. Candidates without a qualification must be willing to undertake massage training, with the cost of the qualification fully funded by the business.

We are looking for someone who is proactive, adaptable and equally comfortable managing detailed administrative tasks as they are delivering hands-on guest service.

This is an excellent opportunity to develop your career within a luxury spa environment, offering a varied and rewarding role where no two days are the same.

Hours: 40hrs/4.5 days per week
Salary: Β£13.26 per hour
4-week rolling rota: WK1 – Monday 1300-2200, Wednesday 0700-1600, Thursday 0800-1900, Friday 1300-2200. WK2 – Monday 1300-2200, Tuesday 0800-1900, Wednesday 0700-1530, Saturday 0700-1600, Sunday 0700-1600. WK3 – Monday 1300-2200, Wednesday 0700-1600, Thursday 0800-1900, Friday 0700-1530. WK4 – Monday 0700-1600, Tuesday 1300-2200, Wednesday 0800-1900, Saturday 1300-2200, Sunday 1300-2200

We believe in rewarding our team and offering great incentives to those who bring passion and commitment to the role. Benefits include:

  • Life Insurance
  • A share of the monthly service charge via Tronc
  • Off-peak gym membership at our MADE Wellness Centre
  • Full complimentary use of our spa facilities
  • Discounts on food, drink, spa packages, treatments, event tickets & more
  • Future growth & professional development opportunities
  • Recognition awards
  • Friends & family discounts
  • Free onsite parking

It is important that all of our employees are made aware that we are based in a rural area with no access to public transport. Driving licence & access to own vehicle is essential.

If this sounds like the opportunity for you, please send us your CV.

View Job Description