Guest Relations Manager
We are looking for an experienced and professional Guest Relations Manager to join our team and help shape the guest journey across Moddershall Oaks.
You will be responsible for managing guest feedback and complaints across a range of channels, including face-to-face, telephone, email and online reviews. You will take ownership of concerns through to resolution, working closely with managers across the business to ensure guests feel listened to and issues are handled professionally and consistently.
Alongside resolving individual concerns, you will review guest feedback, identify recurring themes and trends, monitor compensation and highlight opportunities to improve service standards and the overall guest experience. You will also support managers in maintaining consistently high standards across the business and may assist with guest service and complaint-handling training where required.
We are looking for an experienced customer service professional, ideally with a background in hospitality or a similar guest-focused environment, who is confident handling challenging situations and communicating with guests both verbally and in writing.
Hours: Up to 18 hours per week
Salary : £20per hour
We believe in rewarding our team and offering great incentives to those who bring passion and commitment to the role. Benefits include:
- Life Insurance & Smart Health
- A share of the monthly service charge via Tronc
- Off-peak gym membership at our MADE Wellness Centre
- Full complimentary use of our spa facilities
- Discounts on food, drink, spa packages, treatments, event tickets & more
- Future growth & professional development opportunities
- Recognition awards
- Friends & family discounts
- Free onsite parking
As we are based in a rural area with no access to public transport, a driving licence & access to own vehicle is essential.
To apply, please send us your CV.
